Customer Service Representative ( REMOTE )

ACI LIMITED
Published
August 3, 2022
Location
Atlanta, GA
Category
Job Type

Description

Objectives of this Role

  • Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency
  • Identify and address customer needs with a goal of complete satisfaction
  • Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
  • Meet customer service department sales targets, generating sales leads when opportunities arise
  • Follow company communications guidelines and procedures under minimal supervision
  • Recommend improvements to processes for improved company efficiency

Daily and Weekly Responsibilities

  • Build expert and dynamic knowledge of company products and services
  • Research information using available resources to satisfy customer inquiries
  • Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
  • Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
  • Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible
  • Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review

Skills and Qualifications

  • High school degree
  • Successful experience in a corporate environment
  • Strong communication skills, including active listening and clear articulation
  • Ability to solve problems and alleviate conflicts or escalate tactifully
  • Ability to multitask, manage time, and prioritize
  • Able to work individually and as a team

Preferred Qualifications

  • College degree
  • Sales experience
  • Proven experience in a call center environment
  • Track record of meeting or exceeding sales quotas (if sales are involved)
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