Food & Beverage Service Ambassador Alcohol (Aquatica)

Aquatica San Antonio
May 14, 2022
San Antonio, TX
Job Type


Food & Beverage Service Ambassador, Alcohol

$750 Sign-On Bonus!
(Must work an average of 20 hours a week to qualify)

Ensure effective and efficient movement of guests through food and beverage service lines with welcoming and proactive service approach and appropriate inventory of menu items. Ambassador must be able to work in a multitude of stations to include; dining room, cash register, food line, carts, food trucks, bars, prep kitchens. Based on assigned location, ambassador must be able to work well independently or as part of a team.

Job Qualifications:

  • Must be at least 18 years old
  • Must be able to lift, push, pull a minimum of 30 pounds
  • Must be able to pass food handlers safety course and TABC course within the first 30 days of employment.
  • Must be able to process monetary transactions and records transactions on point of sale system (register).
  • Must be able to walk and stand for long periods of time in extreme weather conditions.
  • Must be willing to work a flexible schedule that includes weekdays, weekends, evenings and holidays.
  • Must be willing to comply with all grooming standard and other SEA standards.
  • Consistently practices safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations.
  • Must be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards.
  • Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
  • Must be able to provide approved footwear (e.g. approved non-slip shoes, steel-toed shoes, specified color requirements, etc.) upon first date of employment
  • Must be able to operate standard commercial kitchen equipment and follow knife cutting requirements.
  • Previous restaurant experience preferred, including food preparation and/or service.

Job Responsibilities

  • Works behind hot or cold food line and/or other food station configuration; to ensure food preparation, display and quality are available based on guest demand.
  • Works at carts greeting, preparing, serving and taking payment from guests in a professional courteous manner.
  • Executes general food preparation as directed to include cutting vegetables, fruits and meats.
  • Ensure correct portions are served at correct temperatures. Where applicable, ensure proper plate or food station presentation.
  • Utilizes Omnico (register system) to record appropriate quantities sold and administer the guest payment process; including but not limited to cash, credit card and/or promotional product. Ensures compliance with all alcohol sales regulations and policies.
  • Is able to retain and apply diverse guest discount programs and park promotional pricing or packaging.
  • Must be willing and able to comply with all park policies to include cash handling policy, food safety standards, alcohol service policy and grooming requirements.
  • Provide excellent guest service to guests and ambassadors focusing on park guest service standards.
  • Maintains a clean and organized work area by wiping down tables and chairs, sweeping, mopping, detail cleaning, washing dishes, restocking of product and other general housekeeping duties.
  • Complies with all safety procedures associated with the operation of machinery. Utilizes issued Personal Protective Equipment (PPE) and ensures that management is notified of any safety or safety inventory concern.
  • Ensures a team environment that allows for the optimal guest service and quality experience.
  • Ensure effective and efficient movement of guests through food and beverage service lines with welcoming and proactive service approach and appropriate inventory of menu items.
  • Receives guest's verbal food and/or beverage requests and prepares place and/or order as requested ensuring that both the food and food presentation meet park standards of quality.
  • Work in a bar area greeting, carding, taking payment and serving guests alcohol in accordance with state and company regulations while providing professional and courteous service.
  • Maintain appropriate rotation of all food items
  • Prepare basic and more complex menu items.
  • Based on outlet and shift assignment, may have to operate kitchen equipment to include slicer, fryer, oven, mixer and/or other standard commercial kitchen equipment.

The perks of the position:

As part of the SeaWorld family, youll enjoy a fun, fast-paced environment and great teammates, as well as:

FREE park admission
Discounted park admission tickets and passes for family and friends
Park discounts on food, merchandise, etc.

Join the team!
If youre looking for the opportunity to make the most of your abilities in a one-of-a-kind setting with an entertainment industry leader, were looking for you!

This position's rate of pay is $12.00/hr, and is eligible for an additional $2.00/hr seasonal incentive rate through 9/5/2022.

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