Full Time Front Desk Agent – Hotel Havana

July 28, 2022
San Antonio, TX
Job Type


About our Company:Located on a quiet stretch of San Antonio's River Walk, Hotel Havana is a 27 room historic property restored from a 1914 upscale residential hotel. Paying homage to its original spirit, all unique guest rooms and public spaces reflect a combination of Mediterranean Revival architecture, rich Spanish Colonial history, and calm Caribbean temperament, which has made Hotel Havana one of the most authentic places to stay in San Antonio. Hotel Havana also offers two distinct dining venues: Ocho, a glass-enclosed restaurant serving pan-Latin and San Antonio-fused cuisine with river views, along with Havana Bar, the downstairs cocktail lounge with velvet couches and antique leather club chairs.Hotel Havana is proud to be a part of Bunkhouse, which is a hospitality company created by hotelier Liz Lambert that believes in inspired design, connection to place and the value of community. Bunkhouse has designed and developed a celebrated portfolio of hospitality projects including Hotel San Jos, Hotel Saint Cecilia, Austin Motel, and Jo's Coffee in Austin, Hotel Havana and Ocho in San Antonio, El Cosmico in Marfa, Texas, The Phoenix in San Francisco, California, and Hotel San Cristobal in Baja, Mexico.We're looking for someone with:High School diploma or general education degree (GED). College Degree preferredSix (6) months related experience in hospitality or service industryMust be able to speak, read, write and understand the primary language(s) of the workplaceAbility to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before groups of co-workers and sister property staffAbility to create documents in Excel and WordAbility to understand other computer programs (i.e. Property Management System)Ability to apply concepts of math including: addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimalsJob Responsibilities / Duties:Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instructionComplete all shift checklist itemsCheck in and out all hotel guests in a confident, professional and personalized mannerTake hotel reservations accurately and efficientlyAssist in the development and implementation of special projectsEnsure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessaryMaintain a positive relationship with all employees and guestsEnsure all calls are answered in a courteous, professional and efficient mannerMaintain an accurate log of guest calls for assistance or complaints, and ensure completion of all itemsOpen, secure and balance out shift banks to include the verification of all cash, credit card and room charge transactions during all shiftsMaintain accuracy with all accounting and billing proceduresHave a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability)Issue guest safety deposit boxes as requestedPossess fluent knowledge of local restaurants, special events, city attractions, amenities and directionsEnsure open lines of communication with all departments and upper management at all times via email, log books, meetings, etc., to ensure all needs of the hotel are met.Maintain a high level of cleanliness and safety in the work areaEnsure that all equipment is maintained in good, safe working conditionMaintain an increased awareness of safety issues throughout the propertyKeep abreast of safety and emergency procedures and OSHA requirementsAttend relevant meetingsCompensation & Benefits:Bunkhouse offers competitive wages, a superior benefits and PTO package, and a liberal working environment that fosters individuality and creativity.Bunkhouse Core Values:BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.EMBRACE ADVENTURE. We don't always know where the road will lead, but we know that we'll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.

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