As a highly visible member of the property's Leadership Team the Hotel Manager functions as a right hand to the General Manager while serving as a key liaison for hotel guests. The Hotel Manager will concurrently support the operation of the Front Office while providing oversight to other key departments to include Housekeeping/Laundry Maintenance/Grounds and Food & Beverage. They will serve as a role model for Aimbridge's Mission Vision and Values and will work in a hands-on capacity to maximize the overall efficiency and profitability of the hotel. Working in close partnership with department heads the Hotel Manager is accountable for directing and coordinating the resources tasks requirements systems and processes related to the hotel's day-to-day operations and for creating an energized and positive work environment that results in the delivery of exceptional guest service.
Exempt managers must customarily and regular direct the work of at least 2 full-time associates or their equivalents. Primary duties must consist of administrative executive or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.
- A minimum of 3 years' previous hotel operations management experience in a full-service environment to include successful oversight of a large staff and focus on exceptional guest service.
- Previous experience with Hilton branded hotels is strongly desired.
- Bachelor's degree and/or appropriate combination of education and work experience to support on-the-job effectiveness.
- Up-to-date certifications for safe food handling and responsible alcoholic beverage service.
- Previous experience in executing against operating budgets with an established history of meeting or exceeding established financial objectives.
- Strong systems knowledge and technology skills with high proficiency in all Microsoft Office programs.
- Demonstrated success in collaborating with diverse organizational functions to accomplish common goals.
- Exceptional service orientation with keen ability to focus and deliver on guest needs.
- Reliable and responsible character with exceptional follow up and attention to detail.
- Proactive approach with exceptional initiative and problem solving abilities to ensure the highest levels of productivity and guest satisfaction.
- Ability to multi-task and effectively manage numerous priorities within a fast-paced environment.
- Schedule flexibility and ability to work extended and/or irregular hours to include nights weekends and holidays.
- Monitor and evaluate each department's daily activities to ensure the successful operation of hotel facilities services and amenities.
- Establish and review departmental standards guidelines and objectives; Update and revise as necessary.
- Oversee hotel administrative processes such as staffing training and budgeting/finance to ensure proper planning and organization.
- Support the hotel's sales and business strategies to maximize revenues and profitability.
- Partner with HR to create a positive work environment; Serve as a support resource for front line staff in all departments.
- Conduct daily walk-throughs and quality checks to drive exceptional service and guest satisfaction at all points of contact to include pre-arrival check-in/check-out restaurant/bar transportation housekeeping laundry banquets conference services and maintenance.
- Plan organize and delegate daily operational activities against forecasted business volume.
- Drive effective communication across all departments to ensure consistency cohesiveness and understanding of objectives and priorities.
- Address and respond to guest comments in person on travel review sites comment cards or other mediums.
- Issue supplies and equipment as needed and participate in regular inventories to ensure proper supply levels.
- Intervene assist and document instances of guest or employee incidents.
- Approve and process vendor invoices complete bank deposits audit cash banks and perform other accounting-related functions as necessary.
- Maintain the integrity of the hotel's compliance with the company's safety and security programs as well as other policies programs and procedures.
- Ensure adherence to brand standards and guidelines.
- Analyze and evaluate hotel performance by compiling statistics such as occupancy reports labor reports and guest satisfaction index.
- Make recommendations and implement necessary changes to meet and exceed company objectives and to enhance service and operational efficiency.
Welcome to Extended Stay America - San Antonio - North. Located within 20 minutes of The Riverwalk and the AT&T Center, this Extended Stay America location gives guests what they need when visiting Alamo City. Equipped with a pool and bbq area, this ESA hotel is the perfect choice for those visiting for business or even agame with the San Antonio Spurs.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan