Hotel Manager, San Antonio Marriott Riverwalk & Marriott Rivercenter

Marriott International
June 19, 2022
San Antonio, TX
Job Type


Posting Date Jun 06, 2022
Job Number 22092698
Job Category Property Leadership
Location San Antonio Marriott Rivercenter, 101 Bowie Street, San Antonio, Texas, United States VIEW ON MAP
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? Y
Position Type Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott Internationals flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youre happy, our guests will be happy. Its as simple as that. Our hotels offer a work experience unlike any other, where youll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. Thats The JW Treatment.


Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Front Office, , Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary and Event Management, where applicable. Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensuring operations meet the brands target customer needs, ensuring employee satisfaction, focuses on growing revenues and maximizes financial performance. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brands target customer and property employees and provides a return on investment.


Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in the management operations, sales and marketing, or related professional area.


4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in the management operations, sales and marketing, or related professional area.


Managing Profitability and Departmental Budgets

Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.

Reviews financial reports and statements to determine how Operations is performing against budget.

Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.

Works with direct reports to determine areas of concern and establishing ways to improve the departments financial performance.

Strives to maintain profit margins without compromising guest or employee satisfaction.

Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.

Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.

Develops an operational strategy that is aligned with the brands business strategy and leads its execution.

Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

Strives to improve service performance.

Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.

Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Ensures core elements of the service strategy are in place to produce the desired results.

Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

Establishes a vision for product and service delivery on property.

Champions the brands service vision for product and service delivery and ensuring alignment amongst the property leadership team.

Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

Observes service behaviors of employees and providing feedback to individuals and/or managers.

Hires operations management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

Utilizes an open door policy and reviewing employee satisfaction results to identify and address employee problems or concerns.

Stays knowledgeable of leadership talent in the property.

Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Property Leadership



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