Human Resources Coordinator

Benchmark Hospitality
January 11, 2022
San Antonio, TX
Job Type


Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

The People Services (HR) Coordinator is responsible for supporting the daily operations of the People Services (HR) department. This will include maintaining records, answering incoming calls, assisting with recruitment and training, and other miscellaneous duties in the office. As a vital part of the People Services team, you are expected to work both as a team and as an individual.

The People Services Coordinator shall strive to always provide exceptional service to both our internal and external guests. S/he will be responsible for embodying and modeling the La Cantera Resort & Spa culture.

What you will have an opportunity to do:

Essential Functions:

  • Enthusiastically welcome associates and guests, anticipate their needs, assist them with human resources needs, and respond promptly.
  • Answer frequently asked questions from applicants and associates relative to standard policies, benefits, hiring processes, etc.; refer more complex questions to appropriate senior-level People Services staff or management.
  • Files documents into appropriate employee files.
  • Provide clerical support to the People Services department.
  • Assist with new hire orientation by collecting and filing required documents.
  • Ensure TABC & FH compliance by maintaining updated documents in associate files.
  • Create memorable experiences with a warm, welcoming personality that can relate to guests and associates
  • Utilize the freedom to go beyond to take initiative to resolve associate complaints and create loyalty.
  • Collaborate with team members to communicate what you see and hear to staff and management to ensure the associates needs are being met.
  • Enjoy multitasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.
  • Assists with the planning and execution of special events such as benefits enrollment, organization-wide meetings, employee recognition events, and holiday parties.
  • Performs other duties as assigned.

Experience and Education

  • High school education required
  • At least one year of human resources experience preferred

Job Requirements:

  • Must be able to work well under pressure
  • Must be able to accurately follow instructions, both verbally and written
  • Must be highly detailed orientated
  • Must be able to work in a fast-paced environment
  • Must have excellent listening skills
  • Must possesses excellent communication skills
  • Must be professional in appearance and demeanor
  • Must always ensure a teamwork environment
  • Ability to work a flexible schedule that may include evenings, weekends, and holidays
  • Must have the ability to deal effectively and interact well with the guests and associates
  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  • Must have a passion for creating an exceptional experience for all guests

What are we looking for?

  • Someone with a passion and enthusiasm for helping others,
  • Someone who is collaborative in a team environment
  • Someone who listens and communication well
  • Someone with the demonstrated ability to work with confidential and sensitive information required
  • Someone with a strong attention to detail, while multi-tasking and delivering work on time required
  • Someone with the ability to build trusting working relationships highly desired
  • Someone proficient with computers and computer programs, including Microsoft programs required
  • Ideally someone with bachelor’s degree in Hospitality Management and/or Human Resources Management and/or relevant work experience
  • Someone with previous experience in a Human Resources role strongly desired.

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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