Implementation Lead – SaaS

Benchmark Analytics
October 6, 2021
Chicago, IL
Job Type


This is a Remote or Hybrid Remote opportunity.

Benchmark Analytics is seeking an Implementation Lead “customer whisperer” who enjoys problem solving and a process driven environment resulting in happy and satisfied SaaS customers. Work with police agencies to understand their operational context and provide a software experience that exceeds their expectations. This is a pivotal role for Benchmark as their customer base quickly grows and you will focus on implementation, training, and support.

Join Benchmark as they develop data-driven, analytic-focused, predictive software products to help revolutionize the law enforcement space and build out your career as the company grows and evolves.


  • Serve as a key connector between our engineering / product teams and our customers and system users.
  • Work directly with customers to drive a 10-step process with patience and sense of urgency.
  • Constantly communicate with customers regarding implementation progress and provide support for live modules.
  • Lead multiple implementation projects and technical software deployments.
  • Review external customer product demands, develop and maintain project plans, and ensure that implementations are completed on time, within budget, and meet customer expectations.
  • Implement customer training as part of each implementation.


  • 2+ years of relevant technology/software implementation or software support
  • Demonstrated relationships skills with internal and external customers
  • Demonstrable experience with project/process management and proximity to software development
  • Likes working in a fast-paced, collaborative environment with a small team
  • Comfortable with travel, as needed, to serve the customer base (~5%)
  • Bachelor’s degree required, Master’s degree preferred
  • Coding boot camp may be substituted in lieu of degree
  • Able to interpret and communicate complex concepts clearly to non-technical team members
  • Passionate about supporting the application of big data into consumable tools and a commitment to understanding and improving outcomes in the public sector
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