Implementation Lead – SaaS

Benchmark Analytics
Published
October 6, 2021
Location
Chicago, IL
Category
Job Type

Description

This is a Remote or Hybrid Remote opportunity.

Benchmark Analytics is seeking an Implementation Lead “customer whisperer” who enjoys problem solving and a process driven environment resulting in happy and satisfied SaaS customers. Work with police agencies to understand their operational context and provide a software experience that exceeds their expectations. This is a pivotal role for Benchmark as their customer base quickly grows and you will focus on implementation, training, and support.

Join Benchmark as they develop data-driven, analytic-focused, predictive software products to help revolutionize the law enforcement space and build out your career as the company grows and evolves.

Responsibilities:

  • Serve as a key connector between our engineering / product teams and our customers and system users.
  • Work directly with customers to drive a 10-step process with patience and sense of urgency.
  • Constantly communicate with customers regarding implementation progress and provide support for live modules.
  • Lead multiple implementation projects and technical software deployments.
  • Review external customer product demands, develop and maintain project plans, and ensure that implementations are completed on time, within budget, and meet customer expectations.
  • Implement customer training as part of each implementation.

Qualifications:

  • 2+ years of relevant technology/software implementation or software support
  • Demonstrated relationships skills with internal and external customers
  • Demonstrable experience with project/process management and proximity to software development
  • Likes working in a fast-paced, collaborative environment with a small team
  • Comfortable with travel, as needed, to serve the customer base (~5%)
  • Bachelor’s degree required, Master’s degree preferred
  • Coding boot camp may be substituted in lieu of degree
  • Able to interpret and communicate complex concepts clearly to non-technical team members
  • Passionate about supporting the application of big data into consumable tools and a commitment to understanding and improving outcomes in the public sector
Apply
Drop files here browse files ...

Related Jobs

October 19, 2021
Administrative Assistant   San Antonio, TX new
October 19, 2021
Sr. Cost Accountant   San Antonio, TX new
October 19, 2021
Controller   San Antonio, TX new
October 19, 2021
Financial Professional   Atlanta, GA new
October 19, 2021

Author: