Information Development Specialist

Confidential Search Solutions
Published
July 21, 2021
Location
San Antonio, TX
Category
Job Type

Description

CSS is working with an innovative IT Consulting firm seeking an energetic, and service oriented Information Development Specialist for their utility services client in San Antonio, TX. The selected individual will assist utility service clientele with New Service Requests, ensuring all service requests are created, properly scheduled, and completed.

Duties: 

  • Coordinates activities with scheduling installation crews to ensure all dates are met 

  • Enter in new requests for residential orders and process accordingly, entering appropriate information and creating map shot for the file.

  • Receives orders back from scheduling to enter billing information (CIAC), verifies footage of trench installed, size of wire installed and soil conditions from paperwork received from the as-built scheduler. Enters charges in WMIS and verify that all tasks are complete to close the order

  • Answers questions on to how to start new service for various construction projects, how to get an address, how long the process takes, inspection requirements, cost estimates and availability of service from numerous individual residential and commercial customers, engineers, and developers.

  • Creates accounts in SAP  to create work orders. 

  • Creates map shots through GIS and forwards job package to correct designer

  • Coordinates platting with Right of Way and Subdivision Planning for letter of certification and inputs dates and approvals in COSA platting database.

  • Contacts builder or electrician to relay specific details of construction related deficiencies for accelerated residential orders

 

Requirements:

  • High School Diploma or GED

  • 3+ years of SAP experience

  • Bilingual (English/Spanish)

  • Proficient in Microsoft Office Suite, including word processing, spreadsheets, database, presentation software, electronic mail and scheduling

  • Proficient in WMIS and GIS

  • Experience working within a utility organization is a plus

  • Good follow-through skills and ability to resolve issues in a timely manner

  • Ability to work with detailed quantitative data with a high degree of accuracy

  • Ability to examine information and apply logical thought processes

  • Excellent customer service is a must

This is a great opportunity to join a fast paced and service oriented organization in the heart of San Antonio, TX.

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