Inside Solutions Engineer (REMOTE)

Presidio, Inc.
Published
January 7, 2022
Location
San Antonio, TX
Category
Job Type

Description

COME BUILD YOUR FUTURE WITH PRESIDIO!

We know technology is the key to success in a connected world. The innovative solutions we provide our clients can unlock possibilities that transform their business. While technology permits that connection, technology without imagination and ingenuity cannot be effective. At Presidio, we know that it’s our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading IT solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Inside Solution Engineer (REMOTE)

Presidio is seeking an Inside Solution Engineer to join our Inside PreSales Support Team.  You would participate in a 8 week training program & have an opportunity to grow & evolve within the organization.  

Presidio has an opportunity for a motivated, smart, energetic individual for the Inside PreSales Support team, working on a team of 3-6 technical Inside Solution Engineers & Architects in a PreSales role. This role will be to provide technical PreSales support services to Presidio’s PreSales organization.

The Inside Solution Engineer is a member of Presidio’s National Inside PreSales Support Team supporting the Pre-Sales Engineering organization across Presidio primarily tasked with working closely with local teams of Solution Architects and providing technical assistance to customers, and Presidio Inside Sales organizations.

The Inside Solution Engineer’s initial primary focus will be to participate in a training & enablement program which is focused on teaching you the skills required to be a PreSales Engineer at Presidio. The role assumes a basic entry-level experience with PCs, Office applications, web browsers, and fundamental technologies such as WiFi, Windows/Mac Operating Systems, basic networking, server or storage fundamentals, and the Internet. Experience in an IT organization, IT Help Desk, or similar technical support role is advantageous.

The initial curriculum will focus on providing you with knowledge of servers, storage, networks, and other IT technologies from our partners including Cisco, Dell/EMC, Pure Storage, and PaloAlto Networks.  You will gain an understanding of IT products and solutions through a combination of online and in-person training, shadowing, mentoring, and various activities and exercises related to the Inside PreSales role.

In addition to participating in the training curriculum, you will be responsible for assisting other members of the Inside PreSales team to create configurations, professional services documents, research technical questions, as well as other related activities.

In time, as you progress and gain competency and achieve certification levels, you will have the opportunity to grow your skills and career within Presidio, take on more responsibility & activities, and interface with clients, sales teams, and other groups within Presidio.

The ISE is expected to continually develop their technical and industry knowledge and stay up to date on the latest products and trends focused on industry technologies by attending webinars/seminars, training classes, and by closely working with the Solution Architects team on a daily basis.  A successful ISE will demonstrate an ability to not only rapidly gain knowledge and understanding of new areas of technology and products but will be eager to understand the business of Presidio and our customers.

The Inside Solution Engineer is a Junior level position within the team. This role will focus on enablement & training and learning the role of a PreSales Engineer with Presidio. You will also perform a variety of PreSales functions and activities, in conjunction with other members of the team. A successful Inside SE will have a strong desire to advance their skills and learn new technologies and apply them in a high-quality manner.  The ISE role provides a potential career path to move into an Inside Solution Architect role and eventually into a customer-facing Solution Architect or Enterprise Architect role based on the candidate’s ability to learn, grow, and their willingness to achieve goals and expand their skills.

Key Responsibilities:

  • Participation in technical training enablement program
  • Create Solution diagrams, collect & review requirements data from customers, and perform other PreSales activities in support of engineering initiatives
  • Research technical issues, answer customer questions about Presidio products, technologies, solutions, and offerings from our OEM partners.
  • Provide configuration support for products and offerings from our key strategic vendors
  • Follow standard processes and manage workflow related to the creation of pre-sales deliverables
  • Collaborate with other team members to provide solutions for Presidio’s customers
  • Work in a focused and directed manner to improve overall productivity & efficiency across Presidio’s PreSales team
  • Participate in meetings with customers and sales teams to collect technical requirements from Presidio customers and develop an appropriate technical solution
  • Perform customer service functions, including interacting with customers and answering questions
  • Work alone and with others to create of technical configurations, statement of works, proposals, and other PreSales work outputs.

Education and Experience:

  • Associate or Bachelor’s Degree in Information Technology, Computer Science or similar field of study or equivalent experience and/or military experience
  • 1-3 years of relevant experience is required
  • Knowledge of typical office applications and computer use
  • Strong written skills, critical attention to detail, and a self-motivated work ethic are essential

Preferred Skills & Experience:

  • Participation or graduation from an industry or manufacturer training program for IT professionals 
  • Experience in an IT-related field such as manufacturer, VAR, IT Solution Provider 
  • Manufacturer or Industry certifications such as A+, Network+, Cisco Certified Design, Dell Associate, or Pure Associate Architect 

*****

ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DE&I change process across all levels of the organization.  Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a leading global IT solutions provider assisting clients in harnessing technology innovation and simplifying IT complexity to digitally transform their businesses and drive return on IT investment. Our Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions enable our almost 7,000 middle market, enterprise, and government clients to take advantage of new digital revenue streams, omnichannel customer experience models, and the rich data insights generated by those interactions.

We serve as an extension of our clients’ IT teams, providing deep expertise and letting them focus on their core business.  Within Presidio’s 40+ US offices and offices in Ireland, London, Singapore, and India, we support 2,800+ professionals, including 1,600 technical engineers.  Presidio is a trusted advisor to our clients on a national level while also bringing our global scale and expertise to bear.

For more information visit: www.presidio.com

 *****

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit:  https://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf (Get Acrobat Reader)

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [Click Here to Email Your Resumé] for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [Click Here to Email Your Resumé].

 RECRUITMENT AGENCIES PLEASE NOTE: 

Agencies/3rd Parties may not solicit to any employee of Presidio.  Any candidate information received from any Agency/3rd Party will be considered a gift and property of Presidio, unless the Agency/3rd Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition.  No payment will be made to any Agency/3rd Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

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