Male Spa Attendant/Houseman – Loma de Vida

Benchmark Hospitality
Published
November 2, 2021
Location
San Antonio, TX
Category
Job Type

Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

The Spa Attendant greets clients and introduces the facilities and program components to individuals and groups. Furthermore, the attendant monitors the spa and fitness room for cleanliness, safety, and provides direction or instruction when appropriate. The Spa Attendant shall strive to provide exceptional service to both internal and external guests at all times.

What you will have an opportunity to do:

Essential Functions

  • Issue spa lockers, robes and slippers to guests and then escort guests to their lockers

  • Provide orientation tour, explain spa amenities and answer guests’ questions

  • Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility area

  • Stock locker room supplies and amenities and maintain accurate supply lists and inventory sheets

  • Ensures adequate stock of supplies and equipment; inform management when stock is low

  • Utilize spa computers with skill and proficiency; document guest information in electronic record as directed

  • Actively promote the spa, treatments, services, sessions and retail,

  • Maintain complete knowledge of hotel features/services, hours of operation, and any promotions

  • Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests

  • Maintain complete confidentiality in all guest matters in accordance with company policy

  • Handle guests’ questions and concerns professionally and courteously

  • Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction

  • Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time

  • Maintain a positive attitude and contribute toward a quality work environment

  • Regularly attend, participate in and support training and staff meetings for the spa

  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention

  • Other duties as assigned

  • With a keen eye for detail, review the event order assignment sheet to determine function requirements.

  • With a warm and genuine demeanor, set, stock, and maintain meeting rooms ensuring the event for our groups exceeds their expectations.

  • Meticulously complete cleaning inspection for each meeting room and assigned area.

  • Ensure quality communication by reporting any and all guest request changes to management.

  • Jump in and assist other departments as needed to ensure optimum service to guests.

Experience and Education:

  • High school education or equivalent required

  • At least one-year Spa experience preferred

  • At least one year of customer service experience required

Job Requirements:

  • Must be a United States citizen or possess a valid work permit

  • Must be at least 18 years of age

  • Must be able to work well under pressure

  • Must be able to accurately follow instructions, both verbally and written

  • Must be highly detailed orientated

  • Must be able to work in a fast-paced environment

  • Must have excellent listening skills

  • Must possess excellent communication skills

  • Must be professional in appearance and demeanor

  • Must always ensure a teamwork environment

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests


Working Conditions:

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing.

  • Must be able to frequently lift and carry up to 25 lbs at shoulder height

  • Must be able to frequently lift and carry up to 50 lbs;

  • Must be able to bend, squat, push and pull frequently;

  • Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently.

Benefits and Perks:

  • Free Meals

  • Gym Membership Discounts

  • Six Flags Discounts

  • Shoes for Crews Program

  • Benchmark Associate Room Rates (for family and friends as well!)

  • Golf Course Discounts

  • F&B Discounts

  • Free Parking

  • Spa Discount

  • Benchmark Perks

  • 401K

  • Paid Time Off (Full-Time Associates)

  • Medical Benefits (Full-Time Associates)

  • Sick Pay (Full-Time Associates

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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