Migration Performance Management Analyst

CGI Group, Inc.
July 22, 2021
San Antonio, TX
Job Type


Migration Performance Management Analyst

Position Description
CGI Federal is seeking highly-qualified, motivated professionals to support the Defense Health Agency (DHA) Military Health System (MHS) Enterprise Information Technology Service Integrator (EITSI) program. This critical technical program will simultaneously transform the DHA's existing IT infrastructure, enterprise services, governance, and organizational change management through Multisourcing Services Integration (MSI), while also providing large-scale Global Service Center (GSC) help desk support.

The Performance Management Analyst works within the Service Management Office (SMO), reports to the (Migration Team Lead) and works with the Senior Performance Management Analyst, Service Design SMEs, Business Analysts, and Performance QA personnel and ITSM Toolset Provided data to provide statistical analysis for key performance indicators (KPI), service-level agreements (SLA), metrics, performance measures and survey results. This role requires a deep knowledge of statistics, performances measures for service management, and user-friendly reporting for performance measures. In the first year, the work will primarily be establishing a baseline and scale in subsequent years to measuring many more service provider's performance.

Your future duties and responsibilities
• Responsible for: Documentation of functional and non-functional requirements and Utility and Warranty considerations of services and functions that migrate into the EITS environment, from an absorbed contract or from a Service Provider onboarding and producing all require reports and assessments

Required qualifications to be successful in this role
• Must possess four (4) years of progressive experience demonstrating the required proficiency.
• Must possess IAM I commercial certificate in accordance with DoD 8570.01
• This position has an IT Security Designation of ADP/IT III, and a Federal Investigative Standard (FIS) Tier 3 background investigation is required for this position.
• Bachelor's degree and/or equivalency
• ITIL4 Foundation, ITILv3 SD, ST, RCV or SOA Certificates
• SharePoint and ServiceNow proficiency
• Statistical Analysis or Operations Research understanding
• Experience on the PMM Contract supporting DHA
• ITIL4 DPI, DSV, or CDS Certificates

*This position is contingent upon contract award.


Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients' digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at www.cgi.com .

No unsolicited agency referrals please.

CGI is an equal opportunity employer.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [Click Here to Email Your Resumé] . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.


  • Functional Analysis
  • ServiceNow
  • Statistical Analysis
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