Pool Barback – Topaz

Benchmark Hospitality
Published
October 4, 2021
Location
San Antonio, TX
Job Type

Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off (Holidays/Vacation)
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

The Barback is responsible for clearing and resetting tables as well as assisting the SweetFire Bartender in providing exceptional service to guests. S/he assists with clearing tables, refilling drinks, restocking clean glassware and utensils and restocking food and beverage items. The Barback will assist to maintain the Resort Standards and shall strive to provide exceptional service to both internal and external guests at all times.

What you will have an opportunity to do:

Essential Functions:

  • Completes all opening, on-going and closing side work and manager on duty as signed off on work

  • Stocks/restocks appropriate items

  • Stocks/restocks work stations with appropriate glasses, plates and saucers

  • Informs server of any potential guest issues

  • Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation

  • Provides general resort information for guests

  • Offers warm and sincere welcome/farewell for all guests of La Cantera Resort and Spa including use of guest name & good eye contact with each guest

  • Maintains an up to date working knowledge of all resort amenities as well as any special events

  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

  • Up sells other resort services and amenities to guests

  • Familiarizes him/herself with all menus

  • Attends mandatory monthly department meetings and appropriate resort and division meetings

  • Answers questions and/or makes recommendations on menu items

  • Performs food preparation duties such as bread & butter set-ups, condiment preparation, filling water & ice tea pitchers and any other prep as needed

  • Verifies the table positions are correct; and the floor around the tables is clean and free of debris

  • Assists servers with monitoring tables for customer satisfaction, quality and additional service

  • Addresses any guest issue promptly and with concern

  • Provides assistance to resort staff as needed

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor

  • Acts with responsibility towards all company property, supplies and equipment

  • Remains alert, courteous and helpful to the guests and colleagues at all times

Experience and Education:

  • High school education or equivalent required

  • Prior food and beverage experience preferred

  • At least six months customer service experience preferred

Job Requirements:

  • Must be a United States citizen or possess a valid work permit

  • Must be able to read, write and speak English

  • Must be able to accurately follow instructions, both verbally and written

  • Must possesses excellent communication skills

  • Must be professional in appearance and demeanor

  • Must be able to work under pressure

  • Must be able to work in a fast paced environment

  • Must have excellent listening skills

  • Must always ensure a teamwork environment

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests.

Working Conditions:

  • Must be able to stand and walk throughout the shift

  • Must be able to frequently lift and carry up to 25 lbs at shoulder height;

  • Must be able to occasionally push/pull up to 75 lbs

  • Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally

Benefits and Perks:

  • Free Meals

  • Gym Membership Discounts

  • Six Flags Discounts

  • Shoes for Crews Program

  • Benchmark Associate Room Rates (for family and friends as well!)

  • Golf Course Discounts

  • F&B Discounts

  • Free Parking

  • Spa Discount

  • Benchmark Perks

  • 401K

  • Paid Time Off (Full-Time Associates)

  • Medical Benefits (Full-Time Associates)

  • Sick Pay (Full-Time Associates)

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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