Develops, tests and implements new POS features, modules and hardware solutions. Programs POS menus and prices. Implements system configuration changes as deemed necessary by the business. Supports roll-out of new restaurant technologies. Performs QA testing on all POS change requests and menu/pricing updates. Troubleshoots POS problems and works with Help Desk to resolve. Maintains documentation of processes, procedures and system configurations.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Program the POS system to incorporate new menus, menu items and pricing as required to support change requests, periodic price increases, limited time offers (LTOs) and new store openings.
Map new menu items in the reporting database and clear daily POS mapping issues.
Maintain separate price tiers and configuration settings by brand, market, region and/or store type, including sales tax rates/rules and kitchen routing schemes.
Manage POS data sets and configuration files centrally utilizing enterprise management tools.
Collaborate with Marketing and Operations to ensure the programming changes provide the desired operational results in the restaurants. Follow all requested changes through established QA and change management processes.
Coordinate & perform QA testing of all restaurant-level changes prior to deployment.
Maintain the online ordering system and integration with restaurant POS systems.
Support the development and testing of new restaurant technologies such as POS, online ordering & catering systems, line-busting, kiosks, features, digital menu boards, mobile apps, loyalty programs, etc.
Deploy approved configuration/software updates to the restaurants timely and accurately.
Coordinate with Operations and Training on field communications regarding system updates.
Maintain documentation as directed by IT Management for SOX/PCI compliance, operational procedures, change documentation and system configuration.
Keep abreast of new technologies. Evaluate and report on new technologies and initiatives as directed by IT Management
Maintain confidentiality of sensitive company material and information
Keep Manager and other key personnel informed of assignment and system status via timely communication and weekly written status reports.
Weekends, holiday and nighttime support will be required as necessary. Occasional travel.
Other duties as assigned.
An individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
B.S. in Computer Science or equivalent experience preferred
1-year experience in restaurant/retail IS/IT department preferred
Experience supporting POS systems desired
Restaurant operations experience preferred
Ability to express ideas persuasively and clearly
Solid written and oral communication skills
Ability to present ideas and technical concepts in layman's terms
Strong customer service orientation
Ability to organize and present material in a manner to gain agreement or acceptance
Ability to create, be creative and develop ideas and projects
Highly self-motivated and directed with keen attention to detail.
Proven analytical and problem-solving abilities
Able to effectively prioritize tasks in a high-pressure environment and quickly shift gears
Experience working in a team-oriented, collaborative environment
Ability to craft proactive and automated scripts and tools
Microsoft Windows, Microsoft Word, Excel, PowerPoint and Outlook
General PC hardware knowledge and troubleshooting skills
Dell computers, NCR POS terminals
Logic Controls or QSR kitchen video controllers
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to use hands to handle or feel, and also to reach with hands and arms. The employee is occasionally required to stand and walk.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Temperature controlled office
The noise level in the work environment is low to moderate
Computer, tablet, fax, copier, phone, scanner, mobile phone
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.