Remote Manager Appraisal Review

PenFed Credit Union
December 31, 2021
San Antonio, TX
Job Type


Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members “do better.” Joining PenFed is more than being an employee; it’s about being a part of the PenFed family. 


PenFed is hiring a Remote Manager Appraisal Review at one of the following locations: San Antonio, Texas ; Jacksonville, Florida. The primary purpose of this position is to be responsible for managing the daily activities and workflow for the Appraisal Review Team (ART), for the Residential Lending Divisions.  The position requirements include but are not limited to ensuring compliance to appraisal, lending and regulatory guidelines and standards.  Meeting department service level agreements (SLAs).  Monitoring performance of review staff and external third-party vendors.  Creating and communicating appraisal review functions and tasks.  Detecting gaps with review tasks; and identifying best-in-practice review methods to improve production.  Creating goals that drive efficiencies.  Design strategies to improve appraisal review capabilities-ensuring compliance to internal, industry and regulatory guidelines and standards.  Assisting with monthly business review reporting.  Identifying paths to escalate assignments requiring management intervention.  Counseling staff members with complex appraisal assignments.


**Position is available remotely within 100 miles of job location **


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. 

  • Manage the Residential Appraisal Review Team (ART), coordinate all valuation activities of the appraisal review process, including but not limited to compliance with USPAP and FIRREA regulations/requirements.
  • Maintain up-to-date knowledge of the Uniform Standards of Professional Appraisal Practice, (USPAP), Automated Value Models (AVMs), the Appraiser Independence Requirements (AIR), and company valuation guidelines that are pertinent to the appraisal process.
  • Maintain and manage a good working relationship with the Appraisal Management Companies (AMC) while processing value dispute requests and status inquiries within the team. Maintain contact with the AMCs to ensure the quality of the products delivered and the continuity of service is provided.
  • Interact with senior management at AMCs to assist Director for best practices and action plans of improvement when performance does not meet service level agreements (SLA).
  • Resolve and respond to complaints received from internal business channels (Retail, Direct, and Correspondent), about AMC/Appraisal performance.
  • Assist with the development of processes for tracking AMC transactional issues as encountered by the Appraisal Review Team (ART) and include in monthly performance metrics.   
  • Ensure NCUA, IA Guide and Secondary Market directives are sustained for specific loan program appraisals to appropriately manage collateral risk.
  • Manage escalations to determine the validity of an appraisal as well as determine if a second appraisal is warranted to ensure compliance with agency guidelines.
  • Utilize multiple resources to identify and inform management of trends and functional and technical issues which may impact productivity, service levels and risk compliance.
  • Develop goals, objectives, policies, and procedures as it pertains to the Appraisal Review Process and Team.
  • Train staff on required valuation techniques, tools, and related processes as needed.
  • Work closely with the Credit Risk Teams of Residential Lending to ensure Underwriters and Appraisal Review Team is current with latest changes in FNMA, FHA, USPAP, FIRREA, Investors, and other pertinent industry standards and requirements.
  • Assess problem files that are escalated to management for review and resolution.
  • Proactively provide recommendations and solutions to management that maximize process efficiency and effectiveness.


*This role is responsible for ensuring business continuity. *


Equivalent combination of education and experience is considered.

  • Bachelor’s degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions.
  • Minimum ten (10) years related mortgage appraisal, underwriting or operations work experience with at least 5 years in mortgage appraisal underwriting experience.
  • Knowledge of principles, practices, methods, and techniques of real estate appraisal.
  • Independent judgment and initiative are required to resolve issues relating to appraisals.
  • Strong verbal and written communications skills required. Attention to detail required.
  • MS office general knowledge required.

Supervisory Responsibility

This position will directly supervise employees


Licenses and Certifications

There are no additional certifications required. State Certified (or General) Real Estate Appraiser License preferred.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds. *



Ability to travel to various worksites and be on-call may be required.


Special Message Regarding COVID 19 

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. 

About Us

PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world.  In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. 


About Us 

Established in 1935, PenFed today is one of the country’s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. 


We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. 


Equal Employment Opportunity 

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. 


PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240-224-4256. 


Drop files here browse files ...

Related Jobs

Manufacturing Engineer 3   San Antonio, TX new
January 17, 2022
Manufacturing Planner 3   San Antonio, TX new
January 17, 2022
January 17, 2022