Remote Medical Intake Coordinator

Adecco Medical & Science
Published
April 24, 2021
Location
Shavano Park, TX
Category
Job Type

Description

A Medical Intake Coordinator job in Shavano Park, TX is available through Adecco Medical & Science. This is a contract position starting ASAP and going for approx. 4 months but could be extended based on business needs. The hours are Monday-Friday from 8:30a-5p CST.  This is a remote role with the option to be onsite.
Job Duties:
• Document all patient interactions in a concise manner that is compliant with documentation requirements for Model of Care, NCQA and Center for Medicare and Medicaid Services (CMS) regulations
• Receive and respond to incoming Care Coordination inquiries from all communication venues
• Coordinate and assists in monitoring of documentation Care Management queues for Concurrent, Complex Care, and Social Work referrals, CTA processes UM requests via all communication venues; as well as administrative preparation for clinical staff
• Conduct in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys/screenings, , census management and distribution of materials to appropriate clinical personnel or members
• Perform daily preparation of Inpatient Census to include monitoring of UM expedited, standard, concurrent in-patient cases in "pend" and informs Care Management Manager of outstanding cases to ensure adherence to CMS regulations
• Participate in market Patient Care Committees: prepare agenda, document minutes and distribute to appropriate venue
• Schedule and coordinates patient transportation, follow-up physician appointments in all applicable markets, as applicable
• Complete timely data entry of in-bound and / or out-bound call member contact information into software applications
• Provide clerical and / or administrative support to clinical staff and managers for special projects and reporting needs
• Provide excellent customer service by serving as a resource to all internal and external customers
• Attend required meetings and participate in adhoc committees as needed
• Maintain knowledge of all health plan benefits, network, CMS, regulations, health plan policies
• Maintain monthly logs for Notice of Medicare Non-Coverage (NOMNC) per delegation requirements and distribute to management
This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. You also must be able to work a flexible schedule that includes evening hours.
Qualifications:
• High school diploma or GED
• 2+ years of administrative support experience
• Advanced knowledge of Microsoft Office products, including Excel, Word, and Outlook
• Medical terminology knowledge
• Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:
• Certified Medical Assistant training or certification
• 2+ years of experience in a physician's clinic or hospital
• Additional years of experience working in a medical care setting as a receptionist or medical assistant
• Bilingual language proficiency (English/Spanish)
• Demonstrate excellent organizational skills, customer service skills, to include verbal and written communication
• Maintain and demonstrate a high degree of professionalism
• Maintain strict confidentiality at all times
• Adhere to all department / organizational policies and procedures
• Work independently, with some supervision and direction from manager
If you are interested in this job opportunity, then please click APPLY NOW. For other opportunities available at Adecco Medical and Science go to www.adeccousa.com.
Equal Opportunity Employer/Veterans/Disabled. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit www.adeccousa.com/candidate-privacy/ . The Company will consider qualified applicants with arrest and conviction records

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please

The Company will consider qualified applicants with arrest and conviction records

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