Reservations Agent

Benchmark Hospitality
Published
October 15, 2021
Location
San Antonio, TX
Category
Job Type

Description

Come be a part of something bigger!

More than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with Benchmark. Our strength lies in our diversity, positive service attitude and determination to succeed.  Come be a part of our “Be the Difference” philosophy, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.

We are a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home.  Here are just some of the great benefits we offer:

  • Full Time employees have access to Medical and Dental insurance to fit your needs
  • Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 
  • 401K match (Let us help you build your financial future)
  • Companywide Hotel Room Discounts (Who doesn’t love to get away)
  • Paid Time Off (Holidays/Vacation)
  • Employee Assistance Program (We are here to support you)
  • Employee family events (bring the kids!)
  • Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
  • Many more, please inquire for more details

Who are we?

La Cantera Resort & Spa is inspired by the architecture of one of the largest and most famous ranches in the world, the King Ranch, located in South Texas. When you enter the lobby of La Cantera Resort & Spa, you’ll find that our lobby space was built to resemble the “Big House” at King Ranch. The wood beams in the ceiling, the roaring stone fireplace in the lobby and the look of Sire Bar’s rustic colors and furnishings, all tie back to the “Big House” at the King Ranch.

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically assist guests with reservations, inquiries and cancellations, and quoting available rates to maximize room revenue. You must be engaging and able to answer questions and provide information.

What you will have an opportunity to do:

Essential Job Functions:

  • Represent La Cantera Hill Country Resort as a Reservations Sales Associate by answering phone calls and offering information on accommodations.

  • Make guest reservations for all resort accommodations

  • Ensure accuracy of reservation, recognize guests’ needs and requests, and properly communicate requests to appropriate departments.

  • Promote an understanding of revenue optimization concepts, ideas, and practices implemented by the Director of Revenue & Reservations Manager to better maximize our Resort’s revenue capabilities.

  • Utilize training of reservations software system to successfully and independently complete reservations in a timely manner.

  • Generate and audit daily reservations reports as assigned to ensure reservation completion, accuracy, and preparedness.

  • Utilize sales training techniques to provide the best call quality possible to ensure the maximization of revenue and guest service.

  • Generates additional guest interest in all resort amenities and outlets to assist in achieving ancillary revenue goals and enhance guest vacation experience.

  • Responsible for striving to achieve monthly ADR, conversion, and revenue goals.

  • Maintains a strong familiarity of La Cantera Hill Country Resort and the San Antonio area.

  • Remain up-to-date on all resort and amenity offerings, promotions and campaigns, and changes in policies and procedures.

  • Responsible for tracking non-convertible transient calls and reservation denials.

  • Performs assigned duties on the daily reservations task list.

  • Must be able to effectively, patiently, and professionally handle all internal and external guest situations and resolve guest challenges to guest’s satisfaction.

  • Maintains strong relationships & communications with Accounting, Front Desk and Guest Services teams.

  • Maintains a professional demeanor, attitude and appearance and follows all Resort dress code standards.

  • Interacts with resort staff in a polite and respectful manner.

  • Acts with responsibility towards all company property, supplies and equipment.

  • Up-sell whenever possible through positioning the product, utilizing sales techniques & training and gathering personal information to anticipate and cater to guests’ needs and help them make an informed decision. 

  • Other duties as assigned.

Experience and Education:

  • High school diploma or equivalent

  • Prior hospitality experience preferred

  • At least one year customer service experience required

  • Prior inbound calling experience preferred

Job Requirements:

  • Must be a United States citizen or possess a valid work permit

  • Must have excellent phone etiquette

  • Must be able to read, write and speak English

  • Must have strong computer skills

  • Must have strong working knowledge of Microsoft Office programs

  • Must be able to work well under pressure

  • Must be able to accurately follow instructions, both verbally and written

  • Must be highly detailed orientated

  • Must be able to work in a fast paced environment

  • Must have excellent listening skills

  • Must possesses excellent communication skills

  • Must be professional in appearance and demeanor

  • Must always ensure a teamwork environment

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests

Working Conditions:

  • Must be able to sit for long periods of time

  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently.

  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis.

  • While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, fog, heat).

  • Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, fog, heat).

Benefits and Perks:

  • Free Meals

  • Gym Membership Discounts

  • Six Flags Discounts

  • Shoes for Crews Program

  • Benchmark Associate Room Rates (for family and friends as well!)

  • Golf Course Discounts

  • F&B Discounts

  • Free Parking

  • Spa Discount

  • Benchmark Perks

  • 401K

  • Paid Time Off (Full-Time Associates)

  • Medical Benefits (Full-Time Associates)

  • Sick Pay (Full-Time Associates)

What are we looking for?

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply
Drop files here browse files ...

Related Jobs

Spa Reservation Agent   San Antonio, TX new
October 15, 2021
October 15, 2021
October 2, 2021

Author: