Retail Activations Representative

Best Buy Health
Published
July 30, 2022
Location
San Antonio, TX
Category
Retail  
Job Type

Description

The Retail Activations Representative receives inbound customer calls for device activation, listens to and answers customer questions, and ensures that every customer has a positive experience. We use a consultative sales approach, ensuring that our team listens closely to make the best recommendation for products, plans, and value-added services that can sometimes even save a customer s life. A successful team members will listen intently, understand customer needs, overcome objections, and be able to fully explain the benefits and value of our life-saving products and services. We re looking for candidates who excel at problem solving, communication directly and with kindness, and are performance driven. At Best Buy Health our mission is to help enrich and save lives through technology and meaningful connections. Today more than one million customers use our health and safety products and lifesaving services which provide peace of mind, encourage independent living, and even save lives. The Retail Activations team sits within the Direct Sales team and supports our mission by helping our valued customers. This team receives 100% inbound customer calls from customers who purchased one of our devices at a retail location and need support activating their device. The Retail Activations team is supportive, fast-paced, and dynamic. If you want to develop your sales skills, while making an impact and having fun, then the Retail Activations Representative role is an excellent opportunity. Key ResponsibilitiesRespond to high volume of inbound calls from retail customers, providing relevant and accurate information on products and services Utilize the consultative, needs-based sales process to make recommendations to the customers Present and sell new products and additional value- added services Maintain performance based on goals and objectivesBasic QualificationsHigh school diploma or GED6 months of sales experienceBeginner level proficiency with general computer navigation skills and Microsoft OfficePreferred QualificationsPrior experience meeting and/or exceeding sales quotas

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