Senior Information Technology Support Specialist

Kforce Technology
Published
September 23, 2022
Location
San Antonio, TX
Category
Job Type

Description

RESPONSIBILITIES:

Kforce has a client that is seeking a Senior Information Technology Support Specialist in San Antonio, TX.

Key Tasks:

  • Senior Information Technology Support Specialist will provide second-level remote support of customers' software and minor operating system modifications requests; Investigate, research, and resolve complex IT issues
  • Respond to requests and document tickets in ServiceNow following the Company's Information Technology policy and procedures
  • Perform software installations, upgrades, and configure customer-specific software
  • Review team's current processes and recommend process improvements; Update installation guides and workflow processes; Collaborate with Information Technology teams to update workflow processes impacting multiple teams
  • Identify training needs, perform new user IT training and communication of IT policies and standards to improve software performance and customer service
  • As a Senior Information Technology Support Specialist, you will monitor service level agreements, perform scheduled departmental audits, and report findings to management
  • Act as a technical resource for Information Technology support specialists and coordinators
  • Serve as contact in providing remote customer service and complex technical support to internal partners and vendors; Act as a technical resource for other IT Support Specialists
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