Server – SweetFire Kitchen

Benchmark La Cantera Resort & Spa
Published
September 6, 2021
Location
San Antonio, TX
Job Type

Description

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Server is responsible for ensuring the standards of service in assigned food and beverage outlets. S/he will take orders, deliver food, drinks and other items to guests. The Server will act as a liaison between the kitchen and guests. S/he will assist with maintaining the Resort standards.The Server shall strive to provide exceptional service to both internal and external guests at all times.

Job Description:

Essential Job Functions:

  • Adheres to the steps of service using the service standards manual

  • Takes guests orders using seat numbers and appropriate order taking sheets

  • Enters orders accurately into POS systems

  • Familiarizes him/herself with all menus including three meal periods, lounge menu, wine and beverage lists

  • Resets dining room according to meal period and table needs

  • Performs food & beverage preparation duties such as preparing condiments, brewing coffee and ensuring work stations are stocked

  • Follows all proper bookkeeping and cash handling procedures

  • Ensures all opening, on-going and closing side work is complete and signed off by a manager on duty

  • Serves food and beverages to guests

  • Informs and promotes guests of daily/nightly specials

  • Checks guests’ identification to ensure minimum age requirement for consumption of alcoholic beverages

  • Removes dishes, glasses, silverware or other item from tables and countertops and takes them to the kitchen for proper sanitation

  • Offers creative selling of products to guests

  • Answers questions and/or makes recommendations on menus items

  • Explains how various menu items are prepared, describing cooking methods and ingredients

  • Takes into consideration any special request, dietary issues made by the guest

  • Provides general resort information for guests

  • Offers warm and sincere welcome/farewell for all guests of La Cantera Resort and Spa

  • including use of guest name & good eye contact with each guest

  • Maintains an up to date working knowledge of all resort amenities as well as any special events

  • Interacts with resort staff in a professional manner, assisting other departments with necessary information

  • Up sells other resort services and amenities to guests

  • Describes and recommends wine pairings to guests

  • Brings wine selections to tables with appropriate glasses and pours the wine for guests

  • Ensures final quality check on food and beverage prior to serving guests

  • Monitors assigned tables for customer satisfaction, quality and additional service

  • Accurately prepares guest bills and provides in a timely manner and ensures accurate payment is received

  • Accurately reports tips & shift times in the appropriate location at the end of each shift

  • Addresses any guest issue promptly and with concern

  • Provides assistance to restaurant staff as needed

  • Attends monthly mandatory department meetings and appropriate resort and division meetings

  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.

  • Acts with responsibility towards all company property, supplies and equipment.

  • Maintains a professional appearance. Follows all La Cantera Resort and Spa dress code standards.

  • Remains alert, courteous and helpful to the guests and colleagues at all times.

  • Other duties as assigned.

Experience and Education:

  • High school diploma or equivalent

  • Prior hospitality experience preferred

  • At least one year high volume restaurant serving experience preferred

  • At least 6 months POS system experience preferred

  • Adequate wine, beer and mixed drink knowledge preferred

Job Requirements:

  • Must be a United States citizen or possess a valid work permit

  • Must be at least 18 years of age

  • Must be able to accurately follow instructions, both verbally and written

  • Must possesses excellent communication skills

  • Must be professional in appearance and demeanor

  • Must be able to work under pressure

  • Must be able to work in a fast paced environment

  • Must have excellent listening skills

  • Must always ensure a teamwork environment

  • Ability to work a flexible schedule that may include evenings, weekends and holidays

  • Must have the ability to deal effectively and interact well with the guests and associates

  • Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner

  • Must have a passion for creating an exceptional experience for all guests.

Working Conditions:

  • Must be able to stand and walk throughout the shift

  • Must be able to frequently lift and carry up to 25 lbs at shoulder height;

  • Must be able to occasionally push/pull up to 75 lbs

  • Must be able to perform simple grasping, fine manipulation, overhead reaching, and repetitive hand & arm movements frequently; and squeezing occasionally

Benefits and Perks:

  • Free Meals

  • Gym Membership Discounts

  • Six Flags Discounts

  • Shoes for Crews Program

  • Benchmark Associate Room Rates (for family and friends as well!)

  • Golf Course Discounts

  • F&B Discounts

  • Free Parking

  • Spa Discount

  • Benchmark Perks

  • 401K

  • Paid Time Off (Full-Time Associates)

  • Medical Benefits (Full-Time Associates)

  • Sick Pay (Full-Time Associates)

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