Site Reliability Engineer

ASM Research
January 10, 2022
San Antonio, TX
Job Type


Site Reliability Engineer

Hybrid Remote Environment

**US Citizenship Required**

On behalf of Accenture Federal Services, ASM is seeking a Site Reliability Engineering (SRE) Lead to support our Cloud Managed Service Provider (MSP) program. The successful candidate will lead the development and operationalization of next-generation cloud management tools and techniques, in addition to infusing DevSecOps best practices across multiple technical disciplines.

The Accenture Federal Services Strategic Solutions (S2) Cloud Practice provides expertise in emerging technologies with an approach unique to cloud. We enable the entire IT mission to modernize and transform into the cutting edge of cloud services through a world-class, CSP and vendor agnostic delivery program. Within the Cloud Practice, the Cloud Management and Optimization Services program provides managed services to multiple U.S. Government customers. The SRE Lead will coordinate across operations, engineering, and security teams to ensure services are delivered in accordance with established Service Level Agreements (SLAs).

Job Responsibilities

* Lead the development of a platform for automating operations of a multi-cloud managed services environment leveraging best-of-breed open-source, commercial, cloud-native, and Accenture proprietary tools
* Collaborate with client delivery teams to develop tools and methods for self-service, on-demand access to cloud resources within established guardrails
* Collaborate with operations and security teams to maximize automation of standardized, repeatable processes
* Collaborate with Service Management team to ensure production systems are engineered to cost-effectively meet established SLAs/SLOs
* Mentor technical staff on the use of automation tools and best practices for adoption of an "everything-as-code" mindset
* Mentor security staff on the use of policy-as-code and automated enforcement, validation, and remediation of security misconfigurations
* Collaborate with operations leads to define optimized, product-centric team structures and operating models
* Collaborate with compliance and security leads to incorporate modern operational practices into the security program to securely and cost-effectively meet the requirements of multiple regulatory/compliance frameworks (e.g., FedRAMP, RMF, DoD Cloud SRG, SOC2)
* Develop initiatives for continual service improvement through relentless automation
* Assist establishing team key performance indices to include feature enhancement and business scale measurables
* Support Tier 3+ incident and problem resolution for production customers

Minimum Qualifications

15+ years of progressively responsible experience supporting operations and engineering within enterprise IT environments
Expert-level knowledge of multi-cloud automation tools and methodologies
Expert-level knowledge with at least one hyper-scale CSP
Working knowledge of multiple commercial CSPs
Demonstrable understanding of the challenges of working within a multi-tenant cloud environment for IaaS and/or PaaS services models
Experience applying modern software engineering best practices to the management of IT infrastructure and platforms
Experience driving change and operational transformation into established teams
Self-starter with high energy to meet the needs of a demanding fast paced business and IT environment
Demonstrated ability to solve complex technical problems
Excellent communication and interpersonal skills (both written and oral)

Other Job Specific Skills

* Experience within highly regulated environments, such as U.S. Government agencies
* Strong understanding of FedRAMP and DISA/DoD compliance baselines
* Experience with cyber security concepts and managing the balance between business objectives and security compliance
* Ability to quickly learn business and technology concepts, frameworks, policy, and procedures
* Advanced certifications in AWS, Azure, Google Cloud Platform, and/or Oracle Cloud Infrastructure
Security + or CISSP Certification
* BA/BS degree in Computer Science, Computer Information Systems, Engineering, Math, Business or another technical major or equivalent professional experience
* Should be able to communicate effectively in English (Oral and Written) across a broad spectrum of cultural differences
US Citizenship


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