Technical Program Manager

Published
November 25, 2021
Location
Atlanta, GA
Category
Job Type

Description

· Drives a core product design team to deliver a product(s), service(s), or solution(s) to external customers.

· Leads cross-functional, Worldwide core team(s), kicks off programs, establishes schedules and drives meetings.

· Cross Functional Team members can include Services, Engineering, Quality, Product Operations, Marketing, Procurement, Global Operations, Finance, etc.

· Drives the core product design team to meet or exceed program objectives (Cost, Quality, Schedule, Features, Fulfillment/Continuity of Supply, Solution delivery across products & service offerings, and Customer Specific Needs).

· Prepares core product design team and extended teams for internal and external ISO Audits for client to maintain ISO Corporate Compliance.

· Manages audit process and drives for success.

· Establishes clear objectives and deliverables for each program that support the LOB’s business.

· A Program Manager is often expected to manage multiple programs in parallel.

· Develops Offer Lifecycle deliverable document(s), schedules timely executive review, and delivers phase reviews along with interim updates.

· Tracks progress, reports status and makes necessary corrections to achieve program objectives.

· Establishes working relationships and influences/persuades at the Manager, Director, General Manager, Vice President, and Senior Vice President level.

· Subject matter expert in product development processes, product/solution areas, and customer needs and usage.

· Builds effective, high performance core product design teams and provides ongoing performance feedback to functional management.

· Leads the cross functional team to define the product/solution definition and requirements.

· Manages the creation, review and approval of the MRD and Phase Exit materials.

· Works with core product design team and executive leadership to establish quality and customer experience goals for the program.

· Works with the core product design team to establish plans to achieve the quality and customer experience goals.

· Drives the creation, review and approval of the Program Plan or Statement of Work (SOW).

· Manages major risks and issues through effective contingency planning and proper escalation.

· Ensures core product design team members communicate post mortem findings to the appropriate departments.

· Attaches each phase exit document lessons learned and review lessons learned for the next phase.

· Manages and communicates program changes post Plan Exit using PCR’s to ensure cross functional/org alignment.

· Analyzes and reports actual performance vs. Program goals.

· Drives team to deliver quality results at, or better than, quality goals.

· Manages non-product or solution cross-LOB initiatives, examples include Cost of Goods Sold management, and Resource sizing/planning.

· Presents, communicates, and ability to influence LOB business leaders.

· Leads multiple high visibility programs moderately complex in nature (technology, organizationally).

· Lead/develop department level or moderately complex process initiatives or business strategy.

· Demonstrates ability to grow cross-functional team members by identifying develop opportunities.

· A Program Manager is often expected to manage multiple programs in parallel.

· Develops Offer Lifecycle deliverable document(s), schedules timely executive review, and delivers phase reviews along with interim updates.

· Tracks progress, reports status and makes necessary corrections to achieve program objectives.

· Establishes working relationships and influences/persuades at the Manager, Director, General Manager, Vice President, and Senior Vice President level.

· Subject matter expert in product development processes, product/solution areas, and customer needs and usage.

· Builds effective, high performance core product design teams and provides ongoing performance feedback to functional management.

· Leads the cross functional team to define the product/solution definition and requirements.

· Manages the creation, review and approval of the MRD and Phase Exit materials.

· Works with core product design team and executive leadership to establish quality and customer experience goals for the program.

· Works with the core product design team to establish plans to achieve the quality and customer experience goals

· Presents, communicates, and ability to influence LOB business leaders.

· Leads multiple high visibility programs moderately complex in nature (technology, organizationally).

· Lead/develop department level or moderately complex process initiatives or business strategy.

· Demonstrates ability to grow cross-functional team members by identifying develop opportunities.

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