Usability Research

Published
July 21, 2021
Location
Atlanta, GA
Category
Job Type

Description

Usability Researcher

10 month contract

Remote - Pacific time zone hours

Overview:

Our high-profile client in the eCommerce industry is seeking an experienced Usability Researcher for a 10-month REMOTE contract project. In this role, you will be the SME for usability research, working with a variety of PM's and designers to find out what needs to be tested and then creating and executing those research projects.

The ideal candidate will be flexible, detail-oriented, good with people, and comfortable working with participants in the field. This position requires the ability to work with minimal direction, the capacity to work quickly and be flexible while delivering high-quality results. Having an eye for process improvement is critical as we will look to the data collection specialists for input on how to evolve our collection processes.

Responsibilities:

  • Usability testing and getting customer feedback on device personalization experiences and constructs
  • Will be working on 2-3 studies at a time
  • Will create the message, the plan, determine the best method to use, execute the plan, develop the reports and communicate results
  • Plan, execute usability tests or quick pulse surveys (both multi-month roadmap and day-to-day execution plans)
  • Create high-level insights summaries and detailed results reporting
  • Collaborate with design, product management, and other researchers to properly establish testing/survey goals, and needed artifacts
  • Enter insights and associated report in internal research knowledge base
  • Will create the message, the plan, determine the best method to use, execute the plan, develop the reports and communicate results

Required Skills:

  • 2-3+ years of experience as Usability Researcher; experience with usability testing methodology, analysis and reporting
  • Helpful to be familiar with Usertesting.com, Dscout and other similar online usability testing or survey tools
  • Ability to juggle multiple projects at once
  • Must be a creative thinker regarding what needs to be tested
  • Must be able to take that work and create an actionable insight report for the Designer and the Strategists
  • Familiar with standard technology packages like MS Office, Excel, email, Zoom, etc.
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