Kforce has a client in search of a talented Voice Engineer in San Antonio, TX.
- Voice Engineer will perform maintenance and operations including incident management, administration, and configuration management, of Aspect UIP Outbound infrastructure independently
- Perform system monitoring, daily checks, corrective action, system refreshes, hardware replacements, software upgrades and application modifications as required
- As a Voice Engineer, you will perform production configurations of network(s), infrastructure, and applications as well as testing, administration, and quality checks
- Coordinates outbound dialer related outage mitigation and/or resolution with Service Desk, Availability Management, technical teams, Aspect Support, and end users