Voice Engineer

Kforce Technology
Published
October 2, 2021
Location
San Antonio, TX
Category
Job Type

Description

RESPONSIBILITIES:

Kforce has a client in search of a talented Voice Engineer in San Antonio, TX.

Key Tasks:

  • Voice Engineer will perform maintenance and operations including incident management, administration, and configuration management, of Aspect UIP Outbound infrastructure independently
  • Perform system monitoring, daily checks, corrective action, system refreshes, hardware replacements, software upgrades and application modifications as required
  • As a Voice Engineer, you will perform production configurations of network(s), infrastructure, and applications as well as testing, administration, and quality checks
  • Coordinates outbound dialer related outage mitigation and/or resolution with Service Desk, Availability Management, technical teams, Aspect Support, and end users
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